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What growth strategy should Mastercard consider for Unlocked, their digital talent marketplace, to enhance organizational agility and deploy employee skills and talent in support of business priorities?
What growth strategy should Mastercard consider for Unlocked, their digital talent marketplace, to enhance organizational agility and deploy employee skills and talent in support of business priorities?
In 2024, Lucrecia Borgonovo, Chief Talent and Organization Effectiveness Officer at Mastercard, was considering next steps for Unlocked, Mastercard’s talent marketplace. Unlocked was a derivative of Project Possible, an initiative developed during the COVID pandemic that matched employee skillset to high-priority projects. Unlocked is a digital platform that empowers employees to find internal positions, projects, learning and mentorship opportunities outside the traditional HR models. In this case, students explore the history of Unlocked as a comprehensive resource for development and evaluate the strategic future for the platform, balancing a growing reliance on artificial intelligence with existing processes and technologies.
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