The Corporate Innovator: The Trotter Matrix from Idea to Action

Reuben Mark Initiative for Organizational Character and Leadership During the 1990s, Lloyd Trotter devised a method to track manufacturing productivity and cash management utilizing an innovative best practice sharing matrix. This case includes an in-depth interview with Trotter as he describes The Trotter Matrix's journey from a measurement system he devised to systematize best practices for the 43 manufacturing sites he managed as General Electric General Manager of Manufacturing to a company-wide system employed by over 400 GE executives worldwide. As the matrix became more institutionalized at the company, its use expanded into other areas—including a system to track GE's progress with diversity programs.